Terms of service
Terms of Service
Last updated: September 4, 2026
These Terms of Service govern your access to and use of the Elzavia website and your purchase of products from us.
Elzavia is referred to in these Terms as “Elzavia,” “we,” “us,” or “our.”
By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
1. Eligibility
You must be legally capable of entering into a binding contract in your jurisdiction. If you are under the age of majority, you may use the website only with the involvement of a parent or legal guardian.
2. Store Information
We make reasonable efforts to ensure that product descriptions, prices, images, colors, sizes, and availability are accurate. However, colors may vary depending on your screen, and fit may vary according to body proportions and personal preference.
Product images may include styling or campaign photography. Please review the product description, material information, size chart, and product-specific images before purchasing.
3. Products and Availability
Products may be available in limited quantities. We reserve the right to:
- Modify or discontinue products.
- Limit quantities purchased.
- Correct product information or pricing errors.
- Refuse or cancel orders where fraud, abuse, resale activity, or an obvious error is suspected.
If we cancel an order after payment, we will refund the applicable amount to the original payment method.
4. Prices, Taxes, and Currency
Prices are displayed in the currency shown at checkout. Prices may change without notice.
Applicable shipping charges, taxes, duties, and other fees will be displayed at checkout when available. International customers may be responsible for import duties or taxes imposed by their country unless checkout states that these charges are included.
5. Payment
You agree to provide current, complete, and accurate billing and payment information. Payment is processed through third-party payment providers, and your use of those services may be subject to their terms.
6. Order Acceptance
An order confirmation confirms that we received your order but does not necessarily constitute final acceptance. An order is accepted when it has been processed for shipment.
We may contact you to verify payment, identity, address, or other order information.
7. Shipping
Shipping estimates are not guaranteed delivery dates. Shipping, tracking, delays, address changes, duties, and lost-package procedures are governed by our Shipping Policy.
If we cannot ship within the promised timeframe, we will provide updated information and any cancellation or refund options required by applicable law.
8. Returns and Refunds
Returns, exchanges, refunds, and non-returnable items are governed by our Return and Refund Policy.
9. Promotions and Discount Codes
Promotions may be subject to additional conditions. Unless stated otherwise:
- Discount codes cannot be combined.
- Discounts cannot be applied retroactively.
- Promotions have no cash value.
- We may cancel promotions affected by fraud, abuse, or technical errors.
10. Intellectual Property
The Elzavia name, logos, graphics, photography, text, website design, product descriptions, and other content are owned by or licensed to Elzavia and are protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.
11. Reviews and User Content
If you submit a review, photograph, comment, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and does not infringe another person’s rights.
You grant Elzavia a non-exclusive, worldwide, royalty-free license to display and use submitted content in connection with our website and marketing, subject to applicable law. Contact us if you want previously submitted content reviewed or removed.
12. Prohibited Uses
You may not use the website to:
- Violate applicable laws.
- Commit fraud or impersonate another person.
- Introduce malware or interfere with website security.
- Scrape, copy, or exploit website content without permission.
- Submit false reviews or misleading information.
- Infringe intellectual-property or privacy rights.
13. Product and Wellness Disclaimer
Elzavia products are apparel and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any medical condition.
Shaping, smoothing, compression, comfort, and fit results vary by product, size, body shape, and individual preference. Stop using a product if it causes pain, numbness, breathing difficulty, or significant discomfort.
14. Third-Party Services
Our website may use or link to third-party services, including payment providers, shipping carriers, analytics services, and social platforms. We are not responsible for third-party websites or services outside our control.
15. Disclaimer and Limitation of Liability
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.
Elzavia will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.
16. Indemnification
To the extent permitted by law, you agree to indemnify Elzavia against claims resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.
17. Severability
If any provision is found unenforceable, the remaining provisions will remain effective.
18. Changes to These Terms
We may update these Terms from time to time. The updated version becomes effective when posted with a revised “Last updated” date.
19. Contact
Questions about these Terms should be sent to:
Email: support@elzavia.com