Shipping policy

Shipping Policy

Last updated: September 4, 2026

Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and public holidays.

During product launches, sales, Black Friday, or holiday periods, processing may take longer. You will receive a shipping confirmation email when your order has been dispatched.

Estimated Delivery Times

Estimated delivery times begin after processing:

  • United States: 7–15 business days.
  • Canada: 8–15 business days.
  • United Kingdom: 7–15 business days.
  • Australia and New Zealand: 8–15 business days.
  • European countries: 8–18 business days.
  • Other destinations: 10–20 business days.

These are estimates, not guaranteed delivery dates. Customs inspections, severe weather, carrier disruption, holidays, and remote destinations may cause delays.

Only publish these estimates after confirming them with your logistics provider.

Tracking

When tracking is available, you will receive a tracking link by email. Tracking information may take 2–5 business days to update after dispatch.

If tracking has not updated for more than 7 business days, contact support@elzavia.com.

Customs Duties and Taxes

International orders may be subject to import duties, VAT, taxes, or customs-handling fees.

Unless checkout specifically states that duties and taxes are included, these charges are the customer’s responsibility and are determined by the destination country.

We are not responsible for delays caused by customs.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact support@elzavia.com immediately if you notice an error. We cannot guarantee address changes after processing begins.

If an order is returned because of an incorrect or incomplete address, refused delivery, or failure to collect the package, additional shipping charges may apply before reshipment.

Split Shipments

Orders containing multiple items may arrive in separate packages. When available, separate tracking information will be provided for each shipment.

Delayed Orders

If we cannot ship your order within the timeframe stated at purchase, we will notify you and provide a revised estimate or the option to cancel for a refund where required by law.

Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the package:

  1. Check entrances, mailrooms, reception areas, and safe delivery locations.
  2. Ask household members or neighbors.
  3. Wait until the end of the following business day, as some carriers scan packages early.
  4. Contact the carrier using your tracking number.
  5. Email support@elzavia.com if the package remains missing.

We will review the case with the carrier. Replacement or refund eligibility depends on the investigation and applicable law.

Damaged Packages

If your package or product arrives damaged, contact support@elzavia.com within 7 days and include:

  • Your order number.
  • Photos of the product.
  • Photos of the outer packaging.
  • A photo of the shipping label.

Contact

For shipping questions, email support@elzavia.com.